1. Overview

At DamanApp, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Eligibility for Refunds

You may be eligible for a refund if:

• You cancel your subscription within the first 7 days of purchase
• Our services are not available for more than 48 consecutive hours due to technical issues on our end
• You were charged in error or duplicate charges occurred
• The services provided do not match the description on our website

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees after the 7-day trial period
• Custom development work that has been completed
• Consulting services that have been delivered
• Third-party services or integrations
• Promotional or discounted services

4. Refund Request Process

To request a refund:

• Contact our support team at refunds@damannapp.com
• Provide your account details and order information
• Explain the reason for your refund request
• Include any relevant documentation or screenshots
• Wait for our team to review your request (typically within 5–7 business days)

5. Refund Processing Time

Once your refund request is approved, we will process the refund within 10 business days. The refund will be credited to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Partial Refunds

In some cases, we may offer partial refunds. This typically applies when:

• Only part of the service was unsatisfactory
• You've used a portion of your subscription period
• Some deliverables were completed but not others

7. Subscription Cancellations

You may cancel your subscription at any time through your account settings. However, cancellations do not automatically result in refunds unless requested within the eligible refund period. After cancellation, you will retain access to paid features until the end of your current billing period.

8. Chargebacks

If you file a chargeback with your bank or credit card company instead of contacting us directly, we reserve the right to dispute the chargeback and provide evidence of service delivery. Chargebacks may result in immediate termination of your account and services.

9. Currency Exchange

Refunds will be issued in the same currency as the original transaction. Any currency exchange fees or fluctuations in exchange rates are the responsibility of the customer.

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For refund requests or questions about this policy, please contact:

Email: refunds@damannapp.com
Phone: +91 12345 67890
Address: Mumbai, Maharashtra, India